Backcare Collection Pocket Coil Sultan Mattress Queen
- Order in The Next to get it by November 30, 2021
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|QLD||4184, 4421,4450-4499, 4680, 4700-4999, 9920-9999|
Warranty & Return
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Furniture Collection generally offers a 12-month warranty to all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind. Please refer to the product listing for the warranty period.
You are required to notify Furniture Collection within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Please do not send your purchase back to the manufacturer.
We reserve the right to test any returned products. Once the item are returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping and 20% administration fee in order to receive goods we have rejected on inspection.If you would like to return the product for full refund for your order, you must be responsible for any damages or returned costs to send back to us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. we reserve the right to test any returned products. Once the item are returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping and administration fee in order to receive goods we have rejected on inspection.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Once you have placed your Order, you can not cancel or revoke your Order if the order is already dispatched.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Sultan is one mattress that looks so nice with its white and black colour combination and classy design. It not only looks good but also has the perfect softness that we all desire. With the comfy breathable cover, memory foam and pocket spring, Sultan keeps you and your bed partner equally comfortable.
Comfort n Support
This trendy mattress comes with layers of standard foam which offer maximum comfort and support. These allow even weight distribution and reduce pressure points on your body. A budget friendly product but is packed with elements to provide you with a better sleeping surface and pure comfort throughout the night.
Right Amount of Firmness
Mattress being too hard or too soft makes the most uncomfortable sleep at night. This premium collection mattress comes in perfect firmness which will satisfy your requirement.
Our revolutionary pocket spring system provides enhanced comfort and support through hundreds of freestanding springs, each precisely encased in fabric, allowing the springs to move completely independent of each other and giving every square inch of your back and body unique support. This feature not only relieves joint pressure and improves blood circulation, but also reduces partner disturbance, allowing both you and your loved one to enjoy an equally blissful and undisturbed sleep night after night.
? Comfortable and Breathable Top
? Stylish Combination of White and Black Colour
? Thick Knitted Fabric Cover
? Pocket Coil System to Reduce Partner Disturbance
? 2.2mm pocket spring, 24cm height
? Layers of Premium Quality Foams
? Right Amount of Firmness for maximum comfort
? 4 Handles for Easy Movement
? Product Dimension (cm):
Queen: L-203 x W-153 x H-32
King: L-203 x W-183 x H-32
? Box Dimension (cm):
Queen: L-203 x W-153 x H-10
King: L-203 x W-183 x H-10
? Product Weight (kg): Queen-45.9, King-53.3
? Weight Capacity: 250kg
? Packaging Type: Assembled & Soft Packaging
Images are for illustration purposes only. The colours may slightly vary from actual product.
Backcare Collection Pocket Coil Sultan Mattress Queen